In this article, we continue our educational and engaging series on carpet cleaning. We will explore in detail what you need to know with regard to choosing the right carpet cleaning company. The cleaning company will be invited into your home, will handle your highly prized items, furniture and the like, so it is essential that you be armed with the necessary knowledge when selecting a carpet cleaning company.
Why Do You Need Professional Carpet Cleaning
Every home or office has a list of chores that are regularly undertaken, and if there is a carpet, carpet cleaning is definitely one of those chores. It can be undertaken by the mother, the father, the children, or in a business office, the assigned cleaning staff. But despite the regular cleaning a carpet gets, over time it accumulates stains, dust and dirt that regular vacuuming just won’t get rid of. This is where a professional carpet cleaning company comes in. In addition, there may be unusual stains such as pet stains, red wine spills, and the like that cannot be tackled with any regular home remedy.
It is recommended that you have your carpets professionally cleaned at least twice a year. Some carpets may need to be cleaned more often, depending on the amount of traffic and wear they get.
Now You Have Decided To Get Professional Cleaning Service
Then you have to follow the right steps in choosing a carpet cleaning company. This is important because the right methods and cleaning products have to be used, and also because you want to make sure that your carpets are being handled by a reputable company.
The first step is to do your research. Just like any service you hire, a reputable carpet cleaning company would be chosen by considering a number of factors. The key factors to consider are discussed below.
Type of Cleaning
The type of cleaning you need for your carpet will in turn determine the type of carpet cleaning company you should hire. Different companies offer a variety of services ranging from deep steam cleaning to dry carpet cleaning and more. Be sure to find out what kind of service your chosen company provides, as well as what products they use in their process. You may not know which carpet cleaning process is ideal for your needs, but a good carpet cleaning company would provide free consultation to discuss the various options for cleaning your carpets.
You are not necessarily looking for the cheapest carpet cleaning company, but you are looking for value. Check the packages that different companies offer and compare prices. Don’t just compare the basic cleaning package, read up on what additional services they offer and whether they have any discounts or special deals. Be careful to also not what is included and what has to be paid for as an addon service, and make sure that the company is transparent about their charges.
Do you need furniture moved? Will there be any additional costs for treating individual stains or pet odours? Clarify with the company what is included in their services.
Insurance and License
A reputable carpet cleaning company should possess an insurance policy, as well as a valid license that allows them to carry out the work legally. This shows that they are professionals who take care of their
Years of Experience
Once you get your quote, be sure to ask them about their level of experience in the field as well as any certifications they may have obtained. A professional carpet cleaner will be able to provide you with a wealth of knowledge and advice on how to best care for your carpets.
Reviews and Recommendations
Check the reviews that customers have left for the carpet cleaning companies you are considering. This can give you an idea of how reliable and professional they are. You can also ask friends and family for their recommendations, as this could be a good indicator of the quality of service that you can expect from a particular company.
Ease of Booking, Availability and Response Time
You should check if the company is easy to book with. Are they available on short notice? Do they offer flexible payment options? Are their customer service staff friendly and helpful? Are they responsive and do they provide good customer service? These are all important questions to consider when deciding on a carpet cleaning company.
Questions To Ask
When you have narrowed down on one or two companies based on the considerations you have made and criteria you have set, it is time to ask questions. A good set of questions to ask are as follows:
- What type of cleaning process do you use?
- Do you offer any additional services?
- Are there any extra charges for treating individual stains or pet odours?
- How long does the cleaning process take?
- Are your employees insured and bonded?
- How soon can you come to my house?
Choosing the right carpet cleaning company is a process that requires research and due diligence. You should always take the time to find out as much as you can about a company before making any decisions. Doing so will ensure that your carpets are properly taken care of, and that you are getting value for money.
Red Flags: Smelling Trouble From Afar
It is also important to know the red flags, those indicators that should tell you that a particular carpet cleaning company should be avoided. Here are some red flags to look out for:
- Unrealistically low prices – A too-good-to-be-true price is often an indication of subpar service.
- Lack of insurance or license – A professional carpet cleaner would always possess the necessary certifications and licenses, and would also be properly insured.
- No reviews – A legitimate carpet cleaning company should have some customer reviews available for you to read.
- Unwillingness to answer questions – If the carpet cleaning company is not willing to answer your questions or provide details about their services, steer clear of them.
- Inadequate customer service – Customer service is an important indicator of the quality of service you can expect from a company. If the customer service staff are not friendly or helpful, it is best to look elsewhere.
By taking your time in researching and finding out as much information as possible, you can be sure that you will select the right carpet cleaning company for your needs.
Frequently Asked Questions
How do I choose a professional carpet cleaning service?
In summary, you want to choose the right carpet cleaning company be getting a shortlist based on your location, and reviewing them based on criteria such as pricing, cleaning techniques offered, licenses and insurance, reviews, and the ease of booking. It is also important to note obvious red flags that should make you weary of certain companies, such as unrealistically low prices, lack of insurance or license, no reviews, and inadequate customer service.
What is the average cost for carpet cleaning?
The average cost of professional carpet cleaning in the US ranges from $85 to $200 per room, with an average price of around $60 per room. This may vary depending on the type of carpets you have and additional services that are required.
What can I expect from a professional carpet cleaning?
A professional carpet cleaning service will typically include pre-vacuuming, spot and stain removal, hot water extraction (steam cleaning), deodorizing, and grooming. They may also offer additional services such as furniture moving and pet odor treatment. Be sure to clarify what is included in the package you choose.
Do you tip the owner of a carpet cleaning business?
It is not necessary to tip the owner of a carpet cleaning business, but if you feel that they did an outstanding job and provided excellent service, it is always appreciated. A small token of appreciation such as a gift card or flowers would be appropriate. What carpet cleaning business owners would always appreciate is leaving a good review with your feedback to show your appreciation, as this will help them gain more customers.
Does professional carpet cleaning remove all stains?
The need to remove tough stains or deodorize a carpet are the primary reasons people engage professional carpet cleaners. While professional carpet cleaners may be able to remove most stains, some tough ones such as pet accidents or oil spills may require special treatments and cannot always be removed completely. Be sure to discuss with the company what sort of stains they are experienced in dealing with before committing to their services.